Client Portal Login

Check the progress and status of your cases 24/7. See in real time every contact we make with your debtor through the client portal. You can see every letter, every SMS, every email, every call and the results of each action.

You can also report any payments that you have received direct from the debtor. This makes sure that the outstanding debt balance is always correct. See how to use other client portal features below.

PLEASE NOTE that you do not submit new debts via your client portal.  Click 'SUBMIT DEBT' button top right-hand corner. 

Username: YOUR CLIENT CODE
Password: PROVIDED (SEE MONTHLY REPORT FOR PASSWORD)

CLICK HERE TO ACCESS CLIENT PORTAL

CLICK HERE TO RESET YOUR PASSWORD

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​If you are having any problems accessing please phone or email me lyndall.smith@activedebtrecovery.com.au.

Look forward to working with you. 

​Regards,
Lyndall Smith
Debt Collection Manager
Phone: 1300 853 230

How to Use Client Portal Features

The following features are shown below:

• Search & View Cases
• Add Notes & Files To Cases
• Process Payments Made Direct to You

• Show Payment Arrangement Made with Debtor
• Show Payments Received From Debtor
• Change Password

• Search & View Cases

• Add Notes & Files To Cases

• Process Payment Made By Debtor Direct To You

• Show Summary of Payment Arrangements Made With Debtors

• Show Summary of Payments Received From Debtor

• Change Password